Treasure Data:

At Treasure Data, we’re on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.

KEY RESPONSIBILITIES

Client & Delivery Management

• Primary point of contact for assigned engagements across business and technical stakeholders

• Lead project governance including steering committees, status reviews, and executive readouts

• Translate client objectives into clear engagement plans with measurable success criteria

• Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts

Project Execution & Governance

• Own engagement plan including scope, timelines, milestones, dependencies, and resources

• Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)

• Implement delivery governance: RAID logs, status reports, change control, communication plans

• Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation

Commercial & Value Delivery

• Own services SOW: scope, assumptions, deliverables, acceptance criteria

• Identify upsell/cross-sell opportunities with Sales and Customer Success

• Define and track value metrics: adoption, performance, time-to-value, business impact

• Drive user adoption and change management with client sponsors

Risk & Quality Management

• Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction

• Anticipate and mitigate delivery risks; manage dependencies across teams

• Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Engineering, Computer Science, or related field

• 7+ years in consulting, professional services, or program/project management with enterprise customers

• Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)

• Strong stakeholder management with clear, confident communication skills

• Expertise in project management: planning, estimation, risk management, governance

• Experience owning SOWs, budgets, and profitability for services engagements

• Excellent presentation skills; ability to translate technical topics into business language

• Experience in global, cross-functional environments across time zones

PREFERRED QUALIFICATIONS

• Experience with CDPs, marketing technology, data platforms, or AI/ML implementations

• Professional certifications: PMP, PRINCE2, Scrum Master, SAFe

• Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS

• Experience collaborating with partners/SIs in shared delivery models

KEY COMPETENCIES

• Client-centric mindset focused on outcomes and long-term relationships

• Structured problem-solving; comfortable with ambiguity

• Ownership and accountability for results

• Strong influencing and negotiation skills

• Operational rigor in planning, reporting, and financial tracking

About Treasure Data:

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the world’s largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.
Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!